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Respawn LAN Forums _ General Stuff _ Prepaid registration FAQ
Posted by: Sando May 27 2010, 04:10 PM
Did you always charge $50 for a LAN?
We're in 2020 now. Inflation, real-estate prices etc are a thing. And sadly we've had to do so, as it literally costs this much money to run the LAN now. Nobody makes a dime out of this; the cash goes straight back in to making these LANs the best they can be.
Do I get a guaranteed seat if I prepay?
Yes. There will be a seat for you for the entirety of the LAN.
Can I reserve a seat/group of seats if I prepay?
Yes. We're opening seat bookings shortly™.
Can I pick the exact seat where my booking is?
No, however you may indicate where you would prefer to sit.
How do I pay for more than one player?
If paying via PayPal:
You will need to make a manual payment through PayPal to payments@respawn.com.au. All the players you wish to pay for must be registered for the event first. In the description, you must quote the names of the players (this is the name they display as in the player list, not their login name) that you wish the pay for.
If paying via Direct Deposit:
PM Zardoz on the forums (or message him on Discord, preferred) for more information.
Can I get a refund?
Short answer: maybe. We don't traditionally give refunds for change of mind, but please get in touch if you run into trouble.
Please see this http://respawn.com.au/forums/index.php?showtopic=1361&view=findpost&p=12098 about our policy on refunds, particularly this section:
If the event is cancelled or rescheduled, all prepaid tickets will be refunded.
I just paid for my registration and it's still asking me to pay! What's going on?
The system will not show you as being paid until we have approved the transaction, which may take up to 72 hours if you do not have a valid credit card on your PayPal account. Please do not send us another payment in the meantime. If you have waited longer than this and you are still showing up as unpaid, please send us a message on Discord and we'll get on top of it.
I don't have access to a printer to print my ticket.
That's fine, all you need to do is write down the code below the barcode on the online ticket and bring that with you to the event.
Other question not listed here?
Post below, or ping one of us on Discord. We're more than happy to answer any questions you have
Posted by: Redback May 28 2010, 12:50 PM
GFC is the new excuse for everything.
Posted by: Tank May 28 2010, 01:05 PM
But it's not an excuse
every *single* one of our costs have risen, from venue, to the cans of drink. We do apologise for the increase, but it did need to happen.
Posted by: priorax May 28 2010, 09:32 PM
If someone is registered as number 401, are they able to pre-pay?
Posted by: Sando May 28 2010, 09:37 PM
Yes, as long as we haven't reached the pre-pay player cap. That is, there's a limit on the number of prepaid registrations we'll take.
Posted by: Shub0xx May 28 2010, 10:42 PM
I disagree with this. If someone is in position 401, they should b made to wait til confirmation b4 they can pre-pay, and then only if the cap hasn't been reached.
Why? Because allowing anyone 401+ to prepay pushes another person out who registered in the top 400, b4 they get an opportunity to confirm their position.
Posted by: djzort May 29 2010, 12:00 AM
pity you guys didnt hook into the paypal API so payments can happen full auto in real time.
https://www.paypal-business.com.au/our-products/Express_Checkout
there are tonnes of php classes that do the work for you, or cpan has good ones for the perl-ists 
Posted by: SirSquidness May 29 2010, 12:14 AM
It doens't matter what order you confirm/pay in - the only order that matters is registration.
It is a pity, eh? Our budget doesn't allow for enough peanuts to pay the monkeys to code that much.
Posted by: priorax May 29 2010, 01:39 AM
If there is an echeque clearing for pre-paid as number 200 hits (not that I think this will happen with me), what will happen to the users $35?
Posted by: SirSquidness May 29 2010, 11:31 AM
We're a bit lenient - we aren't going to be that strict about it.
(to clarify, the 201st person who sends an eCheque will still be able to prepay)
Posted by: Redback May 30 2010, 01:23 PM
But it's not an excuse
every *single* one of our costs have risen, from venue, to the cans of drink. We do apologise for the increase, but it did need to happen.Just because its a valid excuse, doesn't mean its not an excuse.
Its actually the difference between an excuse and a reason.
The only debate is if upstream costs are being increased for genuine reasons, or just because they can put them up and say GFC and people will accept it.
Posted by: Tank May 30 2010, 01:26 PM
But it's not an excuse
every *single* one of our costs have risen, from venue, to the cans of drink. We do apologise for the increase, but it did need to happen.Just because its a valid excuse, doesn't mean its not an excuse.
Its actually the difference between an excuse and a reason.
The only debate is if upstream costs are being increased for genuine reasons, or just because they can put them up and say GFC and people will accept it.
Well we actually needed to increase the player cost so that we could afford to run the event. last event we attempted to absorb the increased costs without raising the price, but unfortunately we have had to raise the entry fee.
Posted by: djzort May 30 2010, 03:01 PM
It is a pity, eh? Our budget doesn't allow for enough peanuts to pay the monkeys to code that much.
Thats a bit embarrassing that none of your admins can knock up some quick php around an open source API
Posted by: Sando May 30 2010, 09:25 PM
Implementing a fully-automated system would have been easy enough but I wasn't willing to put that forward without dedicating a solid amount of time testing the system. Considering we only had a few hours to knock something up, I think we did OK.
We'll have fully-automated payments next event.
Posted by: GerrySly May 30 2010, 10:00 PM
I reckon what you have is better (as long as you guys are willing to manually confirm) because it allows for a more personal touch. Though automatic Paid (when I get redirected back form paypal) beside my name would be badass
Posted by: wolfmother May 30 2010, 11:58 PM
When it comes to code that handles money, there is absolutely, positively zero margin for error. The only code that can be "quickly knocked up" is code that you absolutely, positively know works flawlessly. If there's not enough time to test it completely exhaustively - plus a whole lot extra - before go time, it's not good enough. You can get into very serious trouble very quickly with even small mistakes in money handling code (have a look at what happened to DreamHost).
Posted by: GIARUS May 31 2010, 10:09 AM
People anywhere on the list who prepay will be moved above everyone else on the list. Once the shuffle is complete, the list will go in the following order: Prepays -> Confirmed -> Non confirmed.
In other words, the best way to guarantee yourself a spot is to prepay.
(Please note there is a cap on the amount of prepays we will accept)
so say if a player is at number 400 who has registered but doesn't have paypal but wishes to pay at the event now if u say a player who is in the waiting list can pay that person gets knocked down to 401 thus making him unable to come to respawn
is this correct
cause if it is that is total and utter bullshit and unfair
Posted by: R4N May 31 2010, 11:33 AM
I understand this may make it harder for some people who cannot prepay. We have tried to create a balance by capping the possible prepaid numbers at 200. Some lans ONLY accept prepaid registrations. and some others will only sell tickets at computer fairs and PC stores etc...
Respawn has operated a 400+ player event 16 times, with only the assumption that we would get enough players through the door. This is no longer a viable strategy for us. While we had over 800 people register for respawn 16, we did not fill the event. Honestly, we find it unfair to cater for 500 people when 350-400 turn up. It is hard from a budgeting perspective and downright unfair to people who are on the waiting list who no longer think they can attend. However, due to these budgeting problems we need to have a prepaid registration system in place.
Also, remember, just because you are player 401 now, DOES NOT mean you will be player 401 during the confirmation period where were we bump down unconfirmed players. Nor does it mean that you will be unable to attend Respawn even if you are on the waiting list. This just means that players in the top 400 who have CONFIRMED or PREPAID, get a guaranteed seat.
Posted by: Shub0xx May 31 2010, 12:49 PM
I'm curious now. Once confirmations open, does prepay end, or is that going to stay open til the event if the cap isn't reached?
My issue is, particularly for those who confirm in the high 380's+, will a prepay bump them out of the guaranteed placing and into waiting?
Posted by: SirSquidness May 31 2010, 01:01 PM
My issue is, particularly for those who confirm in the high 380's+, will a prepay bump them out of the guaranteed placing and into waiting?
Prepay will remain open until either a week (or two, I'm not certain) before the event OR the 200 prepay limit has been reached (you can see how many have prepaied thus far in the player list for v17)
You should also consider that there will be people above you in the list that will not confirm. If you are worried about getting knocked out of the 400, you should consider prepaying.
Posted by: Shub0xx May 31 2010, 01:32 PM
My issue is, particularly for those who confirm in the high 380's+, will a prepay bump them out of the guaranteed placing and into waiting?
Prepay will remain open until either a week (or two, I'm not certain) before the event OR the 200 prepay limit has been reached (you can see how many have prepaied thus far in the player list for v17)
You should also consider that there will be people above you in the list that will not confirm. If you are worried about getting knocked out of the 400, you should consider prepaying.
I plan to, just as soon as my cc is confirmed on paypal. I'm just voicing a concern for those who may not have the ability to prepay.
One other thing. Y do admins need to register/confirm etc? They're gunna b there anyway, otherwise the event would b a non event.
Posted by: Zardoz May 31 2010, 01:38 PM
Because it'd suck if we were denied at the door, then we couldn't rock up!
It's a tradition for the admins to always have a crack at trying to register anyway
We typically remove our registrations leading up to an event anyway, to provide more space for players.
Posted by: R4N May 31 2010, 02:01 PM
Admins like being #1 too 
although i only made #8 this time round hehe
Posted by: GIARUS May 31 2010, 04:18 PM
although i only made #8 this time round hehe
o no R4N he is laughin bad CALL 000 QUICK this is not a drill
hey i wish i was number one
Posted by: TechL May 31 2010, 04:21 PM
I wish my payment would go through already.
Posted by: Lurks May 31 2010, 06:58 PM
I put in a payment BEFORE the Paypal PAY NOW button appeared yet the page hasn't been updated.
And yes I have waited 48 hours, I made my payment Friday night
Posted by: priorax May 31 2010, 07:00 PM
Lurks: was it echeque, money from your account or a paypal with a linked credit card?
echeque can take between 3-5 days for the money to transfer.
Posted by: Tank May 31 2010, 07:06 PM
And yes I have waited 48 hours, I made my payment Friday night
Hrm, i don't see an echeque waiting with your name on it. what do you mean by you paid before the pay now button appeared?
Posted by: Lurks May 31 2010, 07:12 PM
I grabbed this from paypal...
Original Transaction
Date Type Status Details Amount
29 May 2010 Payment For Respawn LAN Completed ... -$35.00 AUD
Related Transaction
Date Type Status Details Amount
29 May 2010 Charge from Credit Card Completed Details $36.14 AUD
Posted by: Tank May 31 2010, 07:21 PM
Yep, issue has been sorted Anyone who is concerned about their payment not showing up, are free to pm me and we can check and sort it out
Posted by: I.esus May 31 2010, 08:40 PM
I paid, but how do you know which payment is mine?
I MAY use a different e-mail for PayPal to my Respawn one... I don't remember.
EDIT: Nevermind, it's showing me as paid.
Posted by: Sando May 31 2010, 10:32 PM
Magic!
Posted by: Tank Jun 11 2010, 08:56 AM
Magic!
Posted by: Sharks Jun 15 2010, 06:16 PM
Does respawn have an ETA for the ticket system?
Not pushy, just somewhat in the dark about it.
<3 Respawn
Posted by: Sando Jun 15 2010, 06:50 PM
We'll send out an email to all prepaid players when it's ready. That, and seat bookings should be ready by the end of this week.
Posted by: Sharks Jun 15 2010, 06:59 PM
okay.
thank you kind sir.
Posted by: Chopz Jun 15 2010, 10:22 PM
Quick Question, if we have prepaid, and we get our ID, does that mean we can just rock up at 10am and get straight in, none of this getting here at 8 to be 1st in line bullshit?
Posted by: priorax Jun 15 2010, 10:38 PM
It won't matter either way, you have the option (from my understanding) of pre-reserving the area you want to sit in
Posted by: Tank Jun 15 2010, 10:40 PM
Since your seat is paid for, it will be there for you all LAN. We will have a seperate line for people who have prepaid, that will be a lot faster than the people who have not prepaid. We still have to sign you in and give you your custom tag (yay!) but it will be a lot faster
So you do not need to line up at 8am to save a seat. a seat will be held for you, so if you rock up at 10am you will have a lot more choice of seat than at, say, 3pm. But by prepaying, you also have the option to reserve yourself a seat in the general area of your preference
-Tank
Posted by: TechL Jun 15 2010, 10:58 PM
Was I meant to PM you my preference of seating?
Posted by: Tank Jun 15 2010, 10:59 PM
Nope ^^ we will let you know when seat bookings are avaliable
-tank
Posted by: TechL Jun 16 2010, 11:11 AM
Oh okay, thanks for that!
Posted by: xevious Jun 26 2010, 07:22 PM
To any admin:
How/when do we find out where we are sitting?
like ive joined techL's group how do i find out if he got first preference and where?
Posted by: SirSquidness Jun 26 2010, 07:27 PM
http://wildwire.com.au/seatingprefs.png
Enjoy :3
Posted by: xevious Jun 26 2010, 07:43 PM
<3 you squid
awsome
thanks
Posted by: Tank Jun 26 2010, 09:11 PM
ps; feel free to PM me if you want to change. or if you have people who are unpaid who will be sitting iwht your group, i can try and arrainge enough room for them
-Tank
Posted by: Guni Jun 27 2010, 06:28 PM
-Tank
Have Done.
Posted by: _Andrew_ Jun 30 2010, 12:52 PM
if you prepay and do a seat booking does that garentee you those seats that you booked will not be fiiled. ive looked at the seat booking page btween my group and another group we have a complete table. so does that mean even if we come at say 12-2pm those seats will not be filled or do i still have to come at 8 am
Posted by: Tank Jun 30 2010, 01:07 PM
If you are prepaid and book a seat, that means i will go around and tape 'RESERVED FOR SUCHNSUCH GROUP' to those seats. this means that no one else will sit there. If you arrive and there is someone not in your group sitting at your table, come and see me, and i will deal with it ^^
tank
Posted by: Dekar Jun 30 2010, 11:01 PM
i've gone from 400 confirmed to waiting: 5
aww
i was planning to rock up with tak, who is prepaid, but now i'd have to stand around for hours before i can get in, right?
or maybe like.. increase player cap to 450 maybe.. or something... or like come on it's fucken #5 on waiting lol
Posted by: Jeffy Jun 30 2010, 11:44 PM
As has been mentioned many times. It's when you register, if you registered late then not much can be done. And the naughty words don't help either.
Posted by: Dekar Jul 1 2010, 12:17 AM
apologies, it's a solid system, good job respawn staff
Posted by: Donte Wyrmfoe Jul 1 2010, 03:22 PM
Since the pre-payed limit is now reached, can you still pay before getting there to guarantee your seat?
Or assuming you are in the top 400 your seat is guaranteed (assuming you show up and pay at the door)?
Posted by: Shub0xx Jul 1 2010, 03:53 PM
Or assuming you are in the top 400 your seat is guaranteed (assuming you show up and pay at the door)?
My understanding is, being this close to the event, if u r in the top 400, ur seat is pretty much guaranteed until 2pm. After that, it's who gets there 1st. Unless u have pre paid, then u said is reserved for the entire event.
Posted by: SirSquidness Jul 1 2010, 04:03 PM
Shub0xx is correct.
If you're in the top 400 of http://respawn.com.au/?page=events&a=players&event=22, then you're in.
You cannot prepay anymore, even if you are in the top 400.
Posted by: +++ Aug 27 2010, 05:09 PM
Yeah, I know what you mean, at v16 there were still heaps of seats empty from what I could see.
Personally, I reckon you guys should invoke a 'loyalty' system thingo... People who register and are in the top XXX for the event and don't show, (you should be able to tell cause they don't pick up their tags) should be given a "mark" against their name or something.
Thus, you could possibly make it so that these players with 'marks' against their name/account, when they sign up for the next event, get pushed out of the event in the circumstance of them being in the top XXX. Alternatively, you could make it, 2 "marks" and then they get pushed out... (however I like the idea of if you miss an event, the next one they register for they get pushed out of)
Ofc, then you'd have to create some way of also letting players appeal this (say if their car dies, computer isnt working no more, or family emergency etc etc).
Just an idea is all...
- <3 Triple plus
Posted by: +++ Aug 27 2010, 06:36 PM
Also, something actually thread-related;
Hey Tank, I'm gonna try and prepay 2night for me and a friend, however her account says "validating" on the profile page,... Will that stop her from being able to register herself for the next lan? If so, would i still be able to prepay for hers even if she isnt registered because of that?
Posted by: Patryn Aug 27 2010, 09:48 PM
kayz, so I clicked the Prepay now link and paid via Paypal, but didn't put any extra info or stuff in the payment details coz I forgot and just clicked the Pay Now button.
Is that alright? Will the system register that (i use a separate email address for Paypal and Respawn)? or do I have to PM someone now? ><
Posted by: Sando Aug 27 2010, 09:50 PM
If you used the prepay button on the registration page, the appropriate details will be automatically filled in and you won't need to do a thing.
If you did a manual payment however and forgot to fill in the description field, you'll need to PM Tank.
Posted by: Sando Aug 27 2010, 09:52 PM
As long as she is registered for the LAN (this should still be possible while validating), you can prepay for her. Send me a PM if you need some help.
Posted by: Baron Aug 27 2010, 09:54 PM
gah
Posted by: +++ Aug 27 2010, 09:56 PM
cheers sando (and squidy in irc).
all done
Posted by: pokiou Aug 27 2010, 11:19 PM
how does one pay with out having a paypal account.. id rather not use paypal as i don't like using that stuff.
Posted by: Jeffy Aug 27 2010, 11:59 PM
The website offers direct deposit into Respawn's account. You can use Internet banking with your banking provider to action that.
How?
Click Prepay -> Click Direct Deposit
Follow the directions carefully so it comes through properly.
Posted by: Ezkaton Aug 28 2010, 09:22 AM
So, I pre-paid via Paypal right after registering, and it's not showing that I've paid?
The e-mail I used via Paypal differs to my Respawn rego, hopefully that is still okay.
Posted by: SirSquidness Aug 28 2010, 10:29 AM
Ezkaton: that's fine. Players don't show as paid until we proces the details. It will probably be done some time today.
Posted by: ThirtySix45 Jun 11 2011, 10:54 PM
Paid for player wombat but no prepaid status update, when can we expect it to be updated.
Posted by: Jeffy Jun 12 2011, 12:59 PM
The script that does that work can take a minute or two to clear through, if you find its not clearing after a few days, use the contact us page to alert us to this error.
But 99.999% of transactions I've seen since sando coded it all up, work flawlessly.
Posted by: ThirtySix45 Jun 12 2011, 01:11 PM
it wasnt for myself, it was a manual payment. Ill just wait for a few days, im sure everything will be fine.
Posted by: SirSquidness Jun 12 2011, 01:46 PM
Manual payments are processed manually. It'll be manually processed when the manual processor gets back. Everything will be fine, nothing to worry about
Posted by: ThirtySix45 Jun 15 2011, 07:05 PM
Still hasnt come up and my girlfriend is now getting worried about her ticket
Subject:
You've got funds.
Note:
wombat
Funding Type:
Credit Card
Funding Source:
$36.14 AUD -
This transaction will appear on your statement as "PAYPAL *ZARDOZ".
Posted by: Sando Jun 17 2011, 11:39 AM
Sorry mate, I usually process the manual payments but I haven't been home in awhile! I'll be sure to fix this up when I get home tonight.
Posted by: Akkers Jul 6 2011, 12:57 PM
Hi,
If I'm really really really late on registering (like now), it says confirmed and I arrive 10 or 11 , what's my chances of gettitng a seat? You said you didn't have many people show last time, but there's 596 who want to attend!
Posted by: priorax Jul 6 2011, 04:21 PM
Akkers: As waiting 14, you normally speaking won't be given a seat until 2pm. If you check on the website on Friday it will say if you have moved up. If you are in the top 450 you are allowed to go in.
You are free to spectate until 2pm (for free), and from my own experience, you are nearly guaranteed to get a seat when the time comes.
The list of players is here: http://respawn.com.au/?page=events&a=players&event=28
Posted by: Akkers Jul 6 2011, 04:58 PM
Thanks for the info
Posted by: PeepShow Sep 11 2011, 03:02 PM
sando you legend
Posted by: Prim Sep 15 2011, 09:07 AM
i'd like to get two friends to come along but they dont have an account (and i dont have a unique email for each). how can i create usernames for them and afterwards prepay, and then book seats?
Posted by: Jeffy Sep 15 2011, 02:44 PM
Prim,
Surely they can create their own accounts right? Or they have a unique email address for themselves you could use?
Jeffy
Posted by: Prim Sep 15 2011, 08:55 PM
they're like 10 and the only thing they know on a computer is minecraft (and they know it damn well )
i'll see if they can sort it out themselves :s
Posted by: priorax Sep 15 2011, 10:16 PM
If not, you can always create a gmail or hotmail or something for them and create an account on here for them.
Posted by: ToddyBicker Jan 12 2012, 09:39 PM
I just payed through paypal using eCheque and that takes about a week... is this OK?
Posted by: Ames Aug 22 2014, 08:43 PM
Hey, I have just pre paid for myself and a friend (really about 5 minutes ago) what would happen if he just paid accidently also?
Posted by: Votucu Aug 22 2014, 10:39 PM
Haha, wow, necro-BUMP!
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