Does anyone use the internet provider called internode Options

[GIARUS]

If Yes can you tell me abit about them and how they have been to you an have they been a great internet provider

[Rangers]

Thanks jeffy and wolfmother
and i wouldn't change to tpg atm there customer service really fucks u around

well if you fail and cant fix the issue or ask the right questions then they fail
but if you dont fail then you should be fine they are good as

Gyix, im sorry but tpg customer service is the worst and most suckiest piece of dog crap ever. If its a simple problem most people will fix it themselves, but if its something out of there control i.e a problem that isnt with their computer or modem then they dont fail Fact: TPG customer service is shit. Also, *throws caylem at you*

[GIARUS]

Thanks jeffy and wolfmother
and i wouldn't change to tpg atm there customer service really fucks u around

well if you fail and cant fix the issue or ask the right questions then they fail
but if you dont fail then you should be fine they are good as

Gyix, im sorry but tpg customer service is the worst and most suckiest piece of dog crap ever. If its a simple problem most people will fix it themselves, but if its something out of there control i.e a problem that isnt with their computer or modem then they dont fail Fact: TPG customer service is shit. Also, *throws caylem at you*

Agreed
For example i asked how come my connection keeps dropping out they say o my modem was fucked
wrong i later got an email from them saying they are experienceing tech difficulties and that they are working on it asap
it took 4 days for them to fix
when i call tpg they treat me like i know nothing about networking
i have a certs 3 in networking and currently under goin a genral diploma in Information tech
and they say somthing is wrong with my modem

[SirSquidness]

when i call tpg they treat me like i know nothing about networking
i have a certs 3 in networking and currently under goin a genral diploma in Information tech
and they say somthing is wrong with my modem

When you're taking a call from some customer, you don't care if "they have certificates" or they've "been in the industry for 20 years". All you care about is making sure you don't ignore the troubleshooting steps because they "know what they're doing" but in reality, all they know is that blue cable is called a "network cable".

Assuming the customer knows nothing is better for the customer than letting them convince you that the customer knows everything, even if you do.

[R4N]

when i call tpg they treat me like i know nothing about networking
i have a certs 3 in networking and currently under goin a genral diploma in Information tech
and they say somthing is wrong with my modem

When you're taking a call from some customer, you don't care if "they have certificates" or they've "been in the industry for 20 years". All you care about is making sure you don't ignore the troubleshooting steps because they "know what they're doing" but in reality, all they know is that blue cable is called a "network cable".

Assuming the customer knows nothing is better for the customer than letting them convince you that the customer knows everything, even if you do.

...To a point.

If I claim black and blue that a modem is cactus (no lights, ping, no web UI)
and the guy keeps following a script to solve my problem and asks me for the fifth time if i have rebooted it, I get pretty pissed off.

In fact it is good practice to work with your client if he/she has decent technical knowledge, because it usually makes them less angry, and just might get the problem solved quickly.

[GIARUS]

when i call tpg they treat me like i know nothing about networking
i have a certs 3 in networking and currently under goin a genral diploma in Information tech
and they say somthing is wrong with my modem

When you're taking a call from some customer, you don't care if "they have certificates" or they've "been in the industry for 20 years". All you care about is making sure you don't ignore the troubleshooting steps because they "know what they're doing" but in reality, all they know is that blue cable is called a "network cable".

Assuming the customer knows nothing is better for the customer than letting them convince you that the customer knows everything, even if you do.

...To a point.

If I claim black and blue that a modem is cactus (no lights, ping, no web UI)
and the guy keeps following a script to solve my problem and asks me for the fifth time if i have rebooted it, I get pretty pissed off.

In fact it is good practice to work with your client if he/she has decent technical knowledge, because it usually makes them less angry, and just might get the problem solved quickly.

I get pissed off with that 2 every 5 mins they ask did u restart your computer did u take out your router then plug it in
god it gets annoying