Does anyone use the internet provider called internode Options

[GIARUS]

If Yes can you tell me abit about them and how they have been to you an have they been a great internet provider

[Zantikk]

They did quite well in this 2005 ISP survey;

http://whirlpool.net.au/survey/2005/

Every Internode customer I speak to always seems to be happy with their internet. Though, I have never been with them myself.

[GIARUS]

thanks for that according to this internode is excellent

[SLoV]

thanks for that according to this internode is excellent

excellent in 2005!! lol we in 2010 now

[Rangers]

*Senses a troll.*

[SLoV]

sence what you want , kick me out of the forums.... have no power next respawn... see if i care.

just stating a review in 2005 5 years down the track alot of things can change, new management , diffrent views on how the company could be run and implemented.. so y would u base it on a 5 year old review. im sure if u search you would find what people really think of this service today

use whirlpool for a guide they show all the ups and downs of the isp in mention. most are current.

there is a 2009 survey comming out soon,

and a 2008 survey, out of the lot tho seems that iinet, internode, westnet, have the best customer service, and most reliability and performance internode being the highest from the 3 in a quick glance

[Rangers]

sence what you want , kick me out of the forums.... have no power next respawn... see if i care.

just stating a review in 2005 5 years down the track alot of things can change, new management , diffrent views on how the company could be run and implemented.. so y would u base it on a 5 year old review. im sure if u search you would find what people really think of this service today

use whirlpool for a guide they show all the ups and downs of the isp in mention. most are current.

there is a 2009 survey comming out soon,

and a 2008 survey, out of the lot tho seems that iinet, internode, westnet, have the best customer service, and most reliability and performance internode being the highest from the 3 in a quick glance

I think you didn't understand what i meant. I meant the topic creator was a troll. So relax

[SLoV]

lol my bad i thought u ment me hahahaha, maybe i should just keep to myself next time lol

[GIARUS]

im asking around cause i might be updating to a diff company

[oohms]

Internode have some free content, including for steam, but they count uploads on a lot of their plans and are worse value for money than others eg TPG. But they used to be awesome in 2005.

[SirSquidness]

The only plans Internode counts uploads for are the "easy broadband" and "nodemobile" plans, iirc. The rest dont' count uploads, and even have free node<->node traffic.

[wolfmother]

In exchange for paying twice as much per GB as other ISPs, you get:
- Good reliability
- Good consistent performance + good pings
- Haven't used the customer service because I haven't needed to
- Unlimited free web-radio (most major stations)
- Unlimited Steam! As well as MajorGeeks and SourceForge (handy if you're into Linux)
- Unlimited and fast access to Internode servers for CS, TF2, etc
- A rather good usage meter that updates within a few hours
- Some plans don't count uploads

Overall I'm very happy with them and would gladly pay the extra price for it.

[Jen]

As a current internode customer there are a number of plus+++++

- Their tech support is ONSHORE (in Adelaide)
- They dont screw you around
- Yes their prices are higher but you get what you pay for in my opinion

- Everything wolfmother said.
- I've only spoken to them once, and that was when my internet dropped out 1:30pm today and it turns out that it was an exchange issue following the storms so it was out of their control anyway since im on a telstra dslam not an agile (internode).

If you do the number check and can get on an AGILE PORT, your very lucky!

in comparison to TPG, they are higher dollars and lower download limits. But have alot of freebies like wolfmother said.

I was and still am an Internode customer until 16/03 when I'm going over to TPG to try and save some money so I can move out of my mommies house.

[Redback]

you're

[GIARUS]

Thanks jeffy and wolfmother
and i wouldn't change to tpg atm there customer service really fucks u around

[gyix]

Thanks jeffy and wolfmother
and i wouldn't change to tpg atm there customer service really fucks u around

well if you fail and cant fix the issue or ask the right questions then they fail
but if you dont fail then you should be fine they are good as

[Rangers]

Thanks jeffy and wolfmother
and i wouldn't change to tpg atm there customer service really fucks u around

well if you fail and cant fix the issue or ask the right questions then they fail
but if you dont fail then you should be fine they are good as

Gyix, im sorry but tpg customer service is the worst and most suckiest piece of dog crap ever. If its a simple problem most people will fix it themselves, but if its something out of there control i.e a problem that isnt with their computer or modem then they dont fail Fact: TPG customer service is shit. Also, *throws caylem at you*

[GIARUS]

Thanks jeffy and wolfmother
and i wouldn't change to tpg atm there customer service really fucks u around

well if you fail and cant fix the issue or ask the right questions then they fail
but if you dont fail then you should be fine they are good as

Gyix, im sorry but tpg customer service is the worst and most suckiest piece of dog crap ever. If its a simple problem most people will fix it themselves, but if its something out of there control i.e a problem that isnt with their computer or modem then they dont fail Fact: TPG customer service is shit. Also, *throws caylem at you*

Agreed
For example i asked how come my connection keeps dropping out they say o my modem was fucked
wrong i later got an email from them saying they are experienceing tech difficulties and that they are working on it asap
it took 4 days for them to fix
when i call tpg they treat me like i know nothing about networking
i have a certs 3 in networking and currently under goin a genral diploma in Information tech
and they say somthing is wrong with my modem

[SirSquidness]

when i call tpg they treat me like i know nothing about networking
i have a certs 3 in networking and currently under goin a genral diploma in Information tech
and they say somthing is wrong with my modem

When you're taking a call from some customer, you don't care if "they have certificates" or they've "been in the industry for 20 years". All you care about is making sure you don't ignore the troubleshooting steps because they "know what they're doing" but in reality, all they know is that blue cable is called a "network cable".

Assuming the customer knows nothing is better for the customer than letting them convince you that the customer knows everything, even if you do.

[R4N]

when i call tpg they treat me like i know nothing about networking
i have a certs 3 in networking and currently under goin a genral diploma in Information tech
and they say somthing is wrong with my modem

When you're taking a call from some customer, you don't care if "they have certificates" or they've "been in the industry for 20 years". All you care about is making sure you don't ignore the troubleshooting steps because they "know what they're doing" but in reality, all they know is that blue cable is called a "network cable".

Assuming the customer knows nothing is better for the customer than letting them convince you that the customer knows everything, even if you do.

...To a point.

If I claim black and blue that a modem is cactus (no lights, ping, no web UI)
and the guy keeps following a script to solve my problem and asks me for the fifth time if i have rebooted it, I get pretty pissed off.

In fact it is good practice to work with your client if he/she has decent technical knowledge, because it usually makes them less angry, and just might get the problem solved quickly.