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Sando
post May 27 2010, 04:10 PM
Post #1
Respawn Alumni

Posts: 363
Joined: 24-May 06
From: Hoppers Crossing
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Did you always charge $50 for a LAN?
We're in 2020 now. Inflation, real-estate prices etc are a thing. And sadly we've had to do so, as it literally costs this much money to run the LAN now. Nobody makes a dime out of this; the cash goes straight back in to making these LANs the best they can be.

Do I get a guaranteed seat if I prepay?
Yes. There will be a seat for you for the entirety of the LAN.

Can I reserve a seat/group of seats if I prepay?
Yes. We're opening seat bookings shortly™.

Can I pick the exact seat where my booking is?
No, however you may indicate where you would prefer to sit.

How do I pay for more than one player?
If paying via PayPal:
You will need to make a manual payment through PayPal to payments@respawn.com.au. All the players you wish to pay for must be registered for the event first. In the description, you must quote the names of the players (this is the name they display as in the player list, not their login name) that you wish the pay for.

If paying via Direct Deposit:
PM Zardoz on the forums (or message him on Discord, preferred) for more information.

Can I get a refund?
Short answer: maybe. We don't traditionally give refunds for change of mind, but please get in touch if you run into trouble.

Please see this post about our policy on refunds, particularly this section:
QUOTE
The problem here is this: if you cancel two days before the event (and this is the timeframe when you are likely to know that you can't attend, i.e. illness, family emergency and so on), we would have already catered for you in our planning and thusly would not only need to refund you but would lose money on the seat we have provided for you. At short notice, it's hard to reallocate this seat to another person as by then, the majority of people on the waiting list would have assumed they cannot attend and may have made other plans.


If the event is cancelled or rescheduled, all prepaid tickets will be refunded.

I just paid for my registration and it's still asking me to pay! What's going on?
The system will not show you as being paid until we have approved the transaction, which may take up to 72 hours if you do not have a valid credit card on your PayPal account. Please do not send us another payment in the meantime. If you have waited longer than this and you are still showing up as unpaid, please send us a message on Discord and we'll get on top of it.

I don't have access to a printer to print my ticket.
That's fine, all you need to do is write down the code below the barcode on the online ticket and bring that with you to the event.

Other question not listed here?
Post below, or ping one of us on Discord. We're more than happy to answer any questions you have
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Vot
post Aug 22 2014, 10:39 PM
Post #2
Merch + Store Admin

Posts: 1,338
Joined: 20-July 09
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Haha, wow, necro-BUMP!

QUOTE (Ames @ Aug 22 2014, 08:43 PM) *
Hey, I have just pre paid for myself and a friend (really about 5 minutes ago) what would happen if he just paid accidently also?
Please message us on the Facebook page or use the Email button on our Staff page to email Zardoz. We will organise a refund for your mate.
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Posts in this topic
- Sando   Prepaid registration FAQ   May 27 2010, 04:10 PM
- - Redback   GFC is the new excuse for everything.   May 28 2010, 12:50 PM
|- - Tank   QUOTE (Redback @ May 28 2010, 12:50 PM) G...   May 28 2010, 01:05 PM
|- - Redback   QUOTE (Tank @ May 28 2010, 01:05 PM) QUOT...   May 30 2010, 01:23 PM
|- - Tank   QUOTE (Redback @ May 30 2010, 01:23 PM) Q...   May 30 2010, 01:26 PM
- - priorax   If someone is registered as number 401, are they a...   May 28 2010, 09:32 PM
- - Sando   Yes, as long as we haven't reached the pre-pay...   May 28 2010, 09:37 PM
- - Shub0xx   QUOTE (priorax @ May 28 2010, 09:32 PM) I...   May 28 2010, 10:42 PM
|- - SirSquidness   QUOTE (Shub0xx @ May 28 2010, 10:42 PM) W...   May 29 2010, 12:14 AM
|- - djzort   QUOTE (SirSquidness @ May 29 2010, 01:14 ...   May 30 2010, 03:01 PM
|- - wolfmother   QUOTE (djzort @ May 30 2010, 03:01 PM) Th...   May 30 2010, 11:58 PM
- - djzort   pity you guys didnt hook into the paypal API so pa...   May 29 2010, 12:00 AM
- - priorax   If there is an echeque clearing for pre-paid as nu...   May 29 2010, 01:39 AM
- - SirSquidness   We're a bit lenient - we aren't going to b...   May 29 2010, 11:31 AM
- - Sando   Implementing a fully-automated system would have b...   May 30 2010, 09:25 PM
- - GerrySly   I reckon what you have is better (as long as you g...   May 30 2010, 10:00 PM
- - GIARUS   QUOTE (Sando @ May 27 2010, 04:10 PM) Wha...   May 31 2010, 10:09 AM
- - R4N   I understand this may make it harder for some peop...   May 31 2010, 11:33 AM
- - Shub0xx   I'm curious now. Once confirmations open, does...   May 31 2010, 12:49 PM
|- - SirSquidness   QUOTE (Shub0xx @ May 31 2010, 12:49 PM) I...   May 31 2010, 01:01 PM
|- - Shub0xx   QUOTE (SirSquidness @ May 31 2010, 01:01 ...   May 31 2010, 01:32 PM
|- - Zardoz   QUOTE (Shub0xx @ May 31 2010, 01:32 PM) O...   May 31 2010, 01:38 PM
- - R4N   Admins like being #1 too although i only made #8...   May 31 2010, 02:01 PM
|- - GIARUS   QUOTE (R4N @ May 31 2010, 02:01 PM) Admin...   May 31 2010, 04:18 PM
- - TechL   I wish my payment would go through already.   May 31 2010, 04:21 PM
- - Lurks   I put in a payment BEFORE the Paypal PAY NOW butto...   May 31 2010, 06:58 PM
|- - Tank   QUOTE (Lurks @ May 31 2010, 06:58 PM) I p...   May 31 2010, 07:06 PM
- - priorax   Lurks: was it echeque, money from your account or ...   May 31 2010, 07:00 PM
- - Lurks   I grabbed this from paypal... Original Transactio...   May 31 2010, 07:12 PM
- - Tank   Yep, issue has been sorted Anyone who is concerne...   May 31 2010, 07:21 PM
- - I.esus   I paid, but how do you know which payment is mine?...   May 31 2010, 08:40 PM
|- - Sando   QUOTE (I.esus @ May 31 2010, 08:40 PM) I ...   May 31 2010, 10:32 PM
|- - Tank   QUOTE (Sando @ May 31 2010, 10:32 PM) QUO...   Jun 11 2010, 08:56 AM
- - Sharks   Does respawn have an ETA for the ticket system? No...   Jun 15 2010, 06:16 PM
- - Sando   We'll send out an email to all prepaid players...   Jun 15 2010, 06:50 PM
- - Sharks   okay. thank you kind sir.   Jun 15 2010, 06:59 PM
- - Chopz   Quick Question, if we have prepaid, and we get our...   Jun 15 2010, 10:22 PM
|- - Tank   QUOTE (Chopz @ Jun 15 2010, 10:22 PM) Qui...   Jun 15 2010, 10:40 PM
- - priorax   It won't matter either way, you have the optio...   Jun 15 2010, 10:38 PM
- - TechL   Was I meant to PM you my preference of seating?   Jun 15 2010, 10:58 PM
|- - Tank   QUOTE (TechL @ Jun 15 2010, 10:58 PM) Was...   Jun 15 2010, 10:59 PM
- - TechL   Oh okay, thanks for that!   Jun 16 2010, 11:11 AM
- - xevious   To any admin: How/when do we find out where we ar...   Jun 26 2010, 07:22 PM
- - SirSquidness   http://wildwire.com.au/seatingprefs.png Enjoy :3   Jun 26 2010, 07:27 PM
- - xevious   <3 you squid awsome thanks   Jun 26 2010, 07:43 PM
- - Tank   ps; feel free to PM me if you want to change. or i...   Jun 26 2010, 09:11 PM
|- - Guni   QUOTE (Tank @ Jun 26 2010, 10:11 PM) ps; ...   Jun 27 2010, 06:28 PM
- - _Andrew_   if you prepay and do a seat booking does that gare...   Jun 30 2010, 12:52 PM
|- - Tank   QUOTE (_Andrew_ @ Jun 30 2010, 12:52 PM) ...   Jun 30 2010, 01:07 PM
- - Dekar   i've gone from 400 confirmed to waiting: 5 aww...   Jun 30 2010, 11:01 PM
- - Jeffy   As has been mentioned many times. It's when yo...   Jun 30 2010, 11:44 PM
- - Dekar   apologies, it's a solid system, good job respa...   Jul 1 2010, 12:17 AM
- - Donte Wyrmfoe   Since the pre-payed limit is now reached, can you ...   Jul 1 2010, 03:22 PM
|- - Shub0xx   QUOTE (Donte Wyrmfoe @ Jul 1 2010, 03:22 ...   Jul 1 2010, 03:53 PM
- - SirSquidness   Shub0xx is correct. If you're in the top 400 ...   Jul 1 2010, 04:03 PM
- - +++   QUOTE (R4N @ May 31 2010, 11:33 AM) Respa...   Aug 27 2010, 05:09 PM
- - +++   Also, something actually thread-related; Hey Tank...   Aug 27 2010, 06:36 PM
|- - Sando   QUOTE (+++ @ Aug 27 2010, 06...   Aug 27 2010, 09:52 PM
- - Patryn   kayz, so I clicked the Prepay now link and paid vi...   Aug 27 2010, 09:48 PM
|- - Sando   If you used the prepay button on the registration ...   Aug 27 2010, 09:50 PM
- - Baron   gah   Aug 27 2010, 09:54 PM
- - +++   cheers sando (and squidy in irc). all done   Aug 27 2010, 09:56 PM
- - pokiou   how does one pay with out having a paypal account....   Aug 27 2010, 11:19 PM
|- - Jeffy   QUOTE (pokiou @ Aug 27 2010, 11:19 PM) ho...   Aug 27 2010, 11:59 PM
- - Ezkaton   So, I pre-paid via Paypal right after registering,...   Aug 28 2010, 09:22 AM
- - SirSquidness   Ezkaton: that's fine. Players don't show a...   Aug 28 2010, 10:29 AM
- - ThirtySix45   Paid for player wombat but no prepaid status updat...   Jun 11 2011, 10:54 PM
|- - Jeffy   QUOTE (ThirtySix45 @ Jun 11 2011, 10:54 P...   Jun 12 2011, 12:59 PM
- - ThirtySix45   it wasnt for myself, it was a manual payment. Ill ...   Jun 12 2011, 01:11 PM
- - SirSquidness   Manual payments are processed manually. It'll ...   Jun 12 2011, 01:46 PM
- - ThirtySix45   Still hasnt come up and my girlfriend is now getti...   Jun 15 2011, 07:05 PM
|- - Sando   QUOTE (ThirtySix45 @ Jun 15 2011, 07:05 P...   Jun 17 2011, 11:39 AM
- - Akkers   Hi, If I'm really really really late on regis...   Jul 6 2011, 12:57 PM
- - priorax   Akkers: As waiting 14, you normally speaking won...   Jul 6 2011, 04:21 PM
|- - Akkers   Thanks for the info   Jul 6 2011, 04:58 PM
- - PeepShow   sando you legend   Sep 11 2011, 03:02 PM
- - Prim   i'd like to get two friends to come along but ...   Sep 15 2011, 09:07 AM
- - Jeffy   Prim, Surely they can create their own accounts r...   Sep 15 2011, 02:44 PM
- - Prim   they're like 10 and the only thing they know o...   Sep 15 2011, 08:55 PM
- - priorax   If not, you can always create a gmail or hotmail o...   Sep 15 2011, 10:16 PM
- - ToddyBicker   I just payed through paypal using eCheque and that...   Jan 12 2012, 09:39 PM
- - Ames   Hey, I have just pre paid for myself and a friend ...   Aug 22 2014, 08:43 PM


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