Respawn Lan 10 Feedback Options

[TMM]

OK, so i've been to Respawn v1, v2, v3, and now v10. I have been to lans for many years and i can honestly say i've only been to one (>100 player) lan that sucked more then respawn v10 did for me.

Games:
-Played CS Source, TF2, Flatout, and Trackmania which all seemed to have a decent amount of people playing at any one time.

Network/Power/EMS:
-Power was up throughout the time i was there, network seemed fast (although 3-4 of the ports on the switch at my table didn't work, until zardoz did something to the switch iirc?)

Comps:
-I entered the Flatout and Trackmania comps. The flatout comp was run very well imo.

-Trackmania was a shambles - no one even finished the track after a whole hour because the person who ran the comp (lord phobos) seemed more interested in 'showing off' his self made track then running a decent competition. Immediately as the server went up, literally everyone in the server expressed how much of a retarded choice the track was for a comp. Sort of like running a Counter-Strike competition on fy_iceworld. Well done, thanks for wasting an hour of our time.

Other:
-Some of the admins weren't approachable at all and didn't want anything to do with you when you had a problem/query.

-The person sitting in the admin area to Miniwalks' left went off at me for 'interrupting Miniwalks game' when i asked Miniwalks where i could find Deadman. I'm sorry but saying 'over there' and pointing is hardly an interruption. I have no idea if this guy is actually an admin or a 'friend of the admins' who thinks hes a fucking champ because he gets to sit in the admin area, but he was sitting in the admin area infront of a computer, that's good enough for me.

For the record, what this person said was "piss off can't you see he's playing a game" or something a long those lines. I am shocked that an admin would say such a thing to a player.
I pay $25 and drive 40 minutes to go to a lan and be helped by the LAN staff, not to be told to fuck off because you're too busy enjoying yourself.

-Tables were packed in too tightly, only made worse by idiot players who thought they could block a whole aisle for 4 hours while they had a chat.

Overall, i think respawn falls down in many aspects, and some of the staff have a lot to learn about 'customer service' from higher quality lans like 3xtremeLAN. They need to learn that they are running a lan, not a show-off power-tripping popularity competition. Yes admins, this means taht you may have to do hard work, play less games and help people out, omg no wai!

Personally i don't think i can be bothered to go to another Respawn ever again. It's too far away for me, the service sucks, the venue isn't anything special and for 150TB+ on the DC hub, there wasn't much quality content to be had, mostly junk. Also don't even get me started on how allowing NON-HASHED clients is ridiculous in this day and age.

edit:
To quote someone who may or may not have been involved with respawn lan in the past:

yeah.. it weirds me out that admins think they are allowed to play games... thats how shafted got shafted

theyve been to a lan.. helped run a lan but have no concept of business, customers, customer service etc... all the important stuff.. they are just really lucky that half the gamers dont care

[dead_man]

I have to agree with some points that you have mentioned. I still will be coming to another respawn LAN. Had no problems with the network / speed. I found the admins to be helpfull except for the person organising the CoD4 tournament. For one it started very late. I am someone who is always on time so i expect that in others. Being late is a sign that you don't care. We had finished our second game by approx 10:30pm - 11:00pm. (the tournament was scheduled for 4:00pm. 6hrs for two games.... I did not eat dinner because i didn't want to delay the tournament and ruin everyone else's experience.

The other clans didnt seem to give a shit with no shows twice, which caused delays. The admin was too busy eating his sausages to give a shit about hassling the clans to get their shit together which is what an tournament organiser should be doing IMO. All this while i purposely held off eating for the sake of the tournament. Well i eventually did eat and did play my games but i will not bother entering another tournament if it is going to be like that, if the admins don't care why should we care?

Now you may not care if i don't enter another tournament, but as the above has mentioned its all about the customer service! See you next time and hopefully you can take what you have been told and turn it into something spectacular next event

unfortunatly with comps, sometimes things need to get delayed, matches going to long, some people without a team member, i dont think that any of the lans iv been to has had comps run on time all the time.

the guy running the COD4 comps tried his best to make it fair for all team in the interest of fair play. if their is anything that you think could have been done better or any suggestions for the comps please PM R4N and let him know.

in regards to the trackmania comp, that wasnt even run by any of the respawn team.

[tass]

, i dont think that any of the lans iv been to has had comps run on time all the time.

Well that could come down to my inexperience with comps at LAN's. It was the first time i have entered one. This is just how i felt coming out of it. Maybe i was expecting too much from people and have been let down by that.